Shipping & Customer Care
Premium service should be clear, responsive, and accountable.
Our service standard
- Orders are prepared with a goal of leaving our facility within 1–2 business days when stock and payment are confirmed.
- Tracking is sent when an order is marked shipped. If you do not receive an update within two business days, contact us.
- U.S. delivery commonly takes 3–7 business days after carrier acceptance. Carrier transit times are estimates and are not guaranteed.
- Customer-care messages are answered within one business day, Monday through Friday, excluding holidays.
- English and Spanish support is available.
What your order status means
Paid means payment is confirmed. Fulfilled means the order has been prepared and handed to the carrier or otherwise completed. Shipped means tracking has been recorded. We maintain these statuses so customers receive accurate updates.
Questions, changes, or concerns
Email thedietseed@gmail.com with your order number. For product-quality or safety questions, include the lot or package information if available.
Returns
Contact us within 30 days of purchase regarding a defective, damaged, or incorrect item. Eligibility and resolution are governed by our posted terms and the condition of the product.
We value long-term relationships more than one transaction. That is the standard behind 16 years of customer service.